Shipping & Returns
All items purchased on the Eenie Meenie Mine website will be dispatched the next business day with the following exceptions:
- Personalised gifts - All personalised items will be sent out 2-4 days following draft design approval.
Shipping and courier delivery is charged at a flat rate of $9.95 in Australia & NZ. Free shipping is available on all orders over $70. For all other countries a flat rate of $25 applies.
All personalised items will be dispatched 2-4 days following draft design approval. Please note orders are unable to commence until we have received the final ok that all details are correct before embroidery starts. Please make sure you check your emails for the draft design which will be sent within 48 hours. If you have not received it by then please get in contact with us (make sure you also check your junk folders).
Gifts Sent with Australia Post/Sendle
**Delivery delays are being experienced with Australia Post due to Covid-19. Items sent with Australia Post will take longer to arrive – we apologise for any inconvenience**
All Standard Shipping & Express Post packages are sent via Australia Post or Sendle with tracking. The tracking number for your package will be provided to you via email.
Overseas airmail to NZ includes tracking. For all other countries, the shipping does not include tracking (to keep costs lower for you). If you would prefer to pay the additional costs and have tracking please contact us and we can arrange. Once posted they can take 2-3 weeks, depending on location.
- We are unable to guarantee specific delivery dates for gifts sent with Australia Post.
- Incorrectly Addressed items returned to Eenie Meenie Mine by Australia Post or Sendle will incur a Return to Sender fee in addition to a re-delivery fee to correct address.
Great care is taken when preparing your gift for post and as such protective wrapping may be used to prevent breakages to glass items.
If no one is home to accept a Courier or Australia Post delivery, the parcel will be left in a safe place at the premises.
We want you to be satisfied with your purchase so if the products are faulty, wrongly described or different from a sample shown, we are so sorry! Please contact us within 48 hours of receipt of the item for a speedy resolution.
Change of Mind Returns
Please contact us within 48 hours of receipt of the item to discuss change of mind returns for a speedy resolution. Returns are not accepted for change of mind purchases on personalised items and custom orders.
For any personalisation errors that are the fault of Eeenie Meenie Mine, we will either replace or offer a full refund if replacement is not an option.
Final proofs will be emailed or texted out prior to final stitch out. If the customer is at fault due to spelling errors, not checking proofs properly etc then we will offer to fix at your cost. Refunds or returns will not be accepted in this instance.
Photo proof will be required for all refunds, errors and damaged goods with 48 hrs of receiving item.
Items must be in original sale condition (unwashed, or otherwise unused with original tags/labels attached). No refunds or returns will be provided for wear and tear of a product.
You may be asked to provide personal details for returns or exchanges. These details will be used for the purpose of processing the return.
The returns shipping costs are to be paid by the customer for change of mind returns (non personalised items only). For returns on faulty items, the shipping will be paid by Eenie Meenie Mine.
We are happy to work through any issues, so please contact us at firstname.lastname@example.org for a speedy resolution.