Shipping & Returns

SHIPPING/DELIVERY POLICY

All items purchased on the Eenie Meenie Mine website will be dispatched within 24 hours following receipt of the order with the following exceptions:

- Personalised gifts - All personalised items will be sent out 2-4 days following draft design approval. 

Shipping and courier delivery is charged at a flat rate of $9.95 Australia wide. Free shipping is available on all orders over $70.

PERSONALISED ITEMS

All personalised items will be dispatched 2-4 days following draft design approval.  Please note orders are unable to commence until we have received the final ok that all details are correct before embroidery starts. Please make sure you check your emails for the draft design which will be sent within 48 hours.  If you have not received it by then please get in contact with us (make sure you also check your junk folders).

GIFT HAMPERS - PERTH METRO

We offer next day delivery for Gift hampers delivered to the Perth Metro area. The courier service is contact free and our drivers will knock & place the gift near the front door to prevent contact & spreading of viruses.

  • Gift Hampers are delivered Monday to Friday between 10am and 5pm and Saturdays from 10am - 2pm. (No deliveries on Sundays & public holidays).
  • Orders placed on Sunday's and public holidays will be delivered or dispatched on the next working day.
  • We are unable to guarantee specific delivery times but will do our best to accommodate delivery requests when specified.

For any personalised hampers in the Perth Metro area, will also be delivered using the courier service following completion of the personalised items.

Delivery of gifts to hospitals.

  • Please ensure your recipient will still be admitted on the day of delivery.
  • Please provide as much information as possible, including ward and room number.
  • Redelivery of your gift will incur a redelivery charge.

** Please note we are unable to deliver gifts to ICU Wards **

 

Redelivery Charges

Please ensure all address details are correct. Our courier drivers will attempt to make contact with you if there are any concerns with your delivery. Redilvery will be charged at a flat rate of $9.95 for any orders that required redelivery, including orders that were eligible for free shipping on the initial order.

Redelivery charges will apply –

  • Incorrectly addressed items which require re-direction.
  • No Authority to leave is given
  • Premises are inaccessible – e.g. locked gate, secure building, guard dog
  • Delivery address in unattended with no safe place to leave gift
  • Incorrectly Addressed items returned to Hampers by Design by Australia Post will incur a Return to Sender fee in addition to a re-delivery fee to correct address.

Gifts Sent with Australia Post/Sendle

**Delivery delays are being experienced with Australia Post.  Items sent with Australia Post will take longer to arrive – we apologise for any inconvenience**

All Standard Shipping & Express Post packages are sent via Australia Post or Sendle with tracking. The tracking number for your package will be provided to you via email.

Overseas airmail does not have tracking (to keep costs lower for you).  If you would prefer to pay the additional costs and have tracking please contact us and we can arrange. Once posted they can take 2-3 weeks, depending on location. 

  • We are unable to guarantee specific delivery dates for gifts sent with Australia Post.
  • Incorrectly Addressed items returned to Eenie Meenie Mine by Australia Post or Sendle will incur a Return to Sender fee in addition to a re-delivery fee to correct address.

Great care is taken when preparing your gift for post and as such protective wrapping may be used to prevent breakages to glass items.

Your gift maybe presented differently to that shown on our website, details of this will be listed in the Product Description of each gift.

If no one is home to accept a Courier or Australia Post delivery, the parcel will be left in a safe place at the premises.

RETURN POLICY

Faulty Returns

We want you to be satisfied with your purchase so if the products are faulty, wrongly described or different from a sample shown, we are so sorry! Please contact us within 48 hours of receipt of the item for a speedy resolution.

Change of Mind Returns

Please contact us within 48 hours of receipt of the item to discuss change of mind returns for a speedy resolution. Returns are not accepted for change of mind purchases on personalised items and custom orders.


Personalisation Errors

For any personalisation errors that are the fault of Eeenie Meenie Mine, we will either replace or offer a full refund if replacement is not an option.

Final proofs will be emailed or texted out prior to final stitch out. If the customer is at fault due to spelling errors, not checking proofs properly etc then we will offer to fix at your cost. Refunds or returns will not be accepted in this instance.

Photo proof will be required for all refunds, errors and damaged goods with 48 hrs of receiving item. 

Items must be in original sale condition (unwashed, or otherwise unused with original tags/labels attached). No refunds or returns will be provided for wear and tear of a product.

You may be asked to provide personal details for returns or exchanges. These details will be used for the purpose of processing the return.

The returns shipping costs are to be paid by the customer for change of mind returns (non personalised items only). For returns on faulty items, the shipping will be paid by Eenie Meenie Mine. 

We are happy to work through any issues, so please contact us at eeniemeeniemine@iinet.net.au for a speedy resolution.