All personalised items will be sent out 2-4 days following draft design approval. Please note orders are unable to commence until we have received the final ok that all details are correct before embroidery starts. Please make sure you check your emails for the draft design which will be sent within 48 hours. If you have not received it by then please get in contact with us (make sure you also check your junk folders).
Non personalised items will be shipped out 1-2 working days following receipt of the order.
All Standard Shipping & Express Post packages are sent via Australia Post with tracking. The tracking number for your package will be provided to you via email.
Overseas airmail does not have tracking (to keep costs lower for you). If you would prefer to pay the additional costs and have tracking please contact us and we can arrange. Once posted they can take 2-3 weeks, depending on location.
We want you to be satisfied with your purchase so if the products are faulty, wrongly described or different from a sample shown, we are so sorry! Please contact us within 48 hours of receipt of the item for a speedy resolution.
Change of Mind Returns
Returns are not accepted for change of mind purchases on personalised items and custom orders.
For any personalisation errors that are the fault of Eeenie Meenie Mine, we will either replace or offer a full refund if replacement is not an option.
Final proofs will be emailed or texted out prior to final stitch out. If the customer is at fault due to spelling errors, not checking proofs properly etc then we will offer to fix at your cost. Refunds or returns will not be accepted in this instance.
Photo proof will be required for all refunds, errors and damaged goods with 48 hrs of receiving item.
Items must be in original sale condition (unwashed, or otherwise unused with original tags/labels attached). No refunds or returns will be provided for wear and tear of a product.
You may be asked to provide personal details for returns or exchanges. These details will be used for the purpose of processing the return.
The returns shipping costs are to be paid by the customer for change of mind returns (non personalised items only). For returns on faulty items, the shipping will be paid by Eenie Meenie Mine.
We are happy to work through and issues, so please contact us at for a speedy resolution.
Processing time - when can I expect to receive my order?
For all personalised items, a draft design will be sent to you via email or text within 48 hours of receipt of your order. If you have not received anything from us after 3 days please contact us. Please ensure you have checked your spam/junk mail folders.
Once you have received your draft design, changes and updates can be made with regards to font style and colours etc. We are happy to keep making changes until we have got it 'just right'. Once we have received confirmation that you are happy with the design and all details are correct, we will get to work! (Please always check the dates and spelling etc carefully as no refunds or exchanges can be made if the error is not our own).
Completed products will be packaged and shipped between 2-4 working days following receipt of your final design proof approval.
All items are machine washable. Hand wash or use a cold gentle cycle for the best result. Do not tumble dry.
DO NOT IRON OVER EMBROIDERY - this can cause puckering. Iron around embellishments using no steam.
Do not dry clean.
Use of Images for Social Media
Photos of the completed products may be used on our Etsy, Instagram, Facebook and website pages.
If you would prefer for the images of your teddy not to be used, please indicate on the order page. Similarly, we LOVE seeing pictures of our gifts once they have reached their forever home, so please remember to tag us in social media and brighten our day :)
This is a gift - do you gift wrap?
Heck yeh, we do! Every item that we ship out is wrapped neatly and we will do a gift message for you too if it is being shipped directly to the recipient.
We will also send you a photo of the completed product if it isnt coming straight to you so you can see what it looks like