Processing time - when can I expect to receive my order?
Processing time is 3-5 working days plus shipping time.
No design proofs will be sent so please ensure you click the preview button on the order page to ensure all of the details are correct.
For all non-personalised items, your order will be shipped the next business day.
Delivery is with Australia Post. Delivery times can vary but you should expect to receive your parcel within 5-10 working days.
** For International Orders please see the Australia Post website for the most up to date shipping times to your Country https://auspost.com.au/service-updates/international-delivery-times
What will you use my mobile number for if I give it to you for draft designs?
Your privacy is important to us! We will only ever use your mobile number to send you the draft designs communications and send photos of the completed order if it is going directly to the recipient. Once you have our number please feel free to communicate with us via text at any time in the future, we are always available to answer any questions you may have! Other than that, your phone number will never be used for any marketing purposes or given to anyone outside of Bunny & Co.
What payment methods do you accept?
We accept Visa, MasterCard, AMEX, Paypal, Apple Pay, AfterPay & Zip Pay
Care Instructions
For any items that have been personalised with embroidery, hand wash or use a cold gentle cycle for the best result. Do not tumble dry or iron over the embroidery- this can cause puckering. Iron around embellishments using no steam. Do not dry clean.
My item is a gift - do you gift wrap?
Yes, we do! Every package that we ship out is either packaged in a white gift container with clear lid (gift hampers, bunnies & blankets purchased together as a gift set etc), or in one of our cotton "With Love" gift bags as pictured on each listing. We will do a gift message for you too if it is being shipped directly to the recipient - make sure you remember to add your gift message on the cart page and remember to say who it is from!
What is the stitching I can see faintly behind the name?
Its called ‘knockdown’ stitching and it is used in embroidery when working with super fluffy fabric, like the bunny ears. When we first started out doing the bunnies we didn’t use the knockdown stitching, we just tidied up around the name, which is still effective, however its impossible to hold all of the fluff back doing it that way after they are washed a few times, and for someone who like things to be ‘just-so’, it would make my eyes twitch if it wasn’t perfect. So the knockdown stitching holds all of the fluff at bay so even after years of washing you will still be able to see the name on the ear much more perfectly than if it is done otherwise. If you would rather to it the old way without the knockdown stitching just select "no backstitching".
Use of Images for Social Media
Photos of the completed products may be used on our Etsy, Instagram, Facebook and website pages.
If you would prefer for the images of your gift not to be used, please indicate on the order page. Similarly, we LOVE seeing pictures of our gifts once they have reached their forever home, so please remember to tag us in social media and brighten our day :)
Have a question but don't see it here? Please send us a message and we will help you out!